Privacy policy

Last Updated: 24th November 2025

At Home Gym Deals, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains what information we collect, how we use it, and your rights under UK GDPR when you visit our website, place an order, or contact our support team.

1. Who We Are

Business Name: Home Gym Deals
Company Name: Minha Retail Limited
Company Registration Number: 15797974
VAT Number: GB492434673
Registered Address: Unit 6A, 53 Broughton Lane, Manchester, M8 9UE, United Kingdom

2. Information We Collect

We may collect and process the following personal data when you interact with us:

Information you provide directly:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and payment details

  • Messages sent via email, WhatsApp, live chat, or contact forms

Information collected automatically:

  • IP address

  • Device information

  • Pages visited

  • Browsing behaviour and interactions

  • Cookies and similar tracking technologies

We do not store your full card details, payments are processed securely by trusted third-party gateways.

3. How We Use Your Information

We use your personal information to:

  • Process, fulfil, and deliver your orders

  • Communicate order updates and tracking details

  • Provide customer support

  • Manage refunds, exchanges, and warranty claims

  • Improve our website, services, and user experience

  • Prevent fraud and ensure account security

  • Send marketing updates (only if you opt in)

4. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contractual necessity: to deliver your order

  • Legal obligation: VAT, tax, and accounting compliance

  • Consent: marketing emails, WhatsApp messages, or newsletters

  • Legitimate interests: fraud prevention, analytics, service improvements

You may withdraw consent for marketing at any time.

5. Data Retention

We keep your personal data only as long as necessary for:

  • Order fulfilment

  • Customer service

  • Warranty management

  • Accounting and tax requirements (typically 6 years under UK law)

After this time, your data is securely deleted or anonymised.

6. Data Sharing

We only share your information with trusted third parties that help us operate our business, such as:

  • Payment processors: (Stripe, Shopify Payments, Klarna, Apple Pay, Google Pay, etc.)

  • Delivery couriers: Royal Mail, DPD UK, Evri, Parcelforce, FedEx, Yodel, Pallet Force

  • IT, hosting, and marketing partners

We never sell, rent, or trade your personal data with third parties.

7. Your Rights Under GDPR

You have the right to:

  • Request a copy of the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permitted)

  • Object to certain types of processing

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us using the details in section 9.

8. Cookies

Our website uses cookies to:

  • Enhance your browsing experience

  • Analyse website performance

  • Store items in your shopping cart

  • Help us understand customer preferences

You can manage cookie preferences or disable cookies through your browser settings.

9. Contact Information

If you have any questions or wish to exercise your privacy rights, please contact us:

Business Name: Home Gym Deals
Company Name: Minha Retail Limited
Company Registration Number: 15797974
VAT Number: GB492434673

Address:
Unit 6A, 53 Broughton Lane
Manchester, M8 9UE
United Kingdom

Email: info@homegymdeals.co.uk
Phone: +44 7877 191770
WhatsApp: +44 7877 191770

Customer Support Hours:
Monday – Friday, 08:00 AM – 05:00 PM (GMT)
Live Chat & Email Support available during business hours.